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our purpose

We’re here to put an end to debt stress

Find out more about us and our journey below.

Who we are

We are Pioneer, an Australian-based business with a dedication to do good. For more than 20 years, we’ve made it our mission to put an end to debt stress. We’re listed on the Australian Stock Exchange (ASX) as one of the largest investors in impaired retail credit in Australia, with our caring approach leading to lasting positive benefits.

Our business model
Where we've come from

Our business is founded in good. We started Pioneer 20 years ago with the goal to help put an end to debt stress. Since then, we’ve continued to grow, not only our business but also the positive impact we have in our community, and we will continue to work with our long-term vendors to do the right thing.

Keith John Pioneer Credit, Managing Director

What we do

  • We buy impaired credit

    We partner with a range of leading financial institutions to purchase outstanding debt.

  • We provide flexible solutions

    We tailor solutions to help our customers address their account in a way that suits their needs.

  • We focus on customer care

    Our High Net Promotor Score shows our commitment to providing a positive customer experience.

Pioneer Principles

Our Pioneer Principles guide everything we do. They make up a big part of our culture, helping us lead with care and empathy at all times.

Our impact so far

400 Proud Pioneers

We’ve got the people power to make a real difference, taking the time to understand the needs of our customers.

$1m Contribution

We look to support people wherever we can, and have donated over
$1 million to causes across Australia.

210k+ Customers

We lead with empathy, supporting over 250,000 customers with personalised solutions to help them thrive. 

Join our team

We’re always looking for talented people who have a genuine interest in helping others in a tricky financial situation.

Work with us